FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page, where we've compiled answers to some of the most common questions we receive from our customers. From design and materials to installation and maintenance, we've got you covered with all the information you need to make an informed decision about your bespoke driveway gate.
FAQ
- What materials do you use to make your driveway gates?
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Iroko hardwood
Pressure treated Tanalised timber
Unsorted c24 joinery grade softwood - Can you design a gate that matches the style of my home?
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We can bespoke design any gates to fit in with the style of any home or garden, just give us a ring or email us the design details
- What is the typical lead time for a bespoke gate order?
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We are currently working to 5 weeks from order to delivery
- How do I measure my driveway for a new gate?
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The best thing to do if you are unsure about your measurements is to give us a ring and we will talk you through how to measure your aperture
- Can I choose my own hardware, such as hinges and locks?
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All ironmongery can be added on checkout
- Do you offer any warranties or guarantees on your gates?
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All gates come with 12 months warranty for strength, all wood is a natural product and will
Need a form of treatment either before erecting or when in place to seal the timber to prevent water ingress ( shrinkage,warping,twisting,swelling & cracking) all gates are delivered with the correct treatment instructions - What maintenance is required to keep my gate looking its best?
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After the first initial treatment all gates will need a top up of treatment within 12 to 18 months
- What are your pricing plans?
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- Can I get a custom quote?
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Should you require a custom quote either email us or give us a call and we are more than happy to help you with any specific requirements
- Do you have a refund policy?
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All our stock gates have a refund policy within 30 days of order
Bespoke made gates don’t come with a returns policy unless for structural failures
General
Pricing Policy
Refund Policy
